(Te) laat, lui en langzaam. Kies voor een andere partij! De twee gestuurde verhuizers waren amper van toegevoegde waarde. De verhuizers kwamen eerst (bijna) een uur te laat en hebben vervolgens vooral geklaagd dat het allemaal zo zwaar was. Ik werd tijdens de verhuizing ook nog onder druk gezet om bij te betalen voor het tillen van te zware plantenpotten, wat ik uit pragmatisme gedaan heb, maar natuurlijk absurd is. Voor de extra uren (3 ipv 5) heb ik namelijk ook gewoon nog betaald. Meest bizarre is dat ik vervolgens het merendeel van die zogenaamd te zware potten zelf naar beneden heb getild (en ik ben echt geen bodybuilder...). In totaal zijn ze vijf uur 'bezig' geweest, waarvan het merendeel dus bestond uit slenteren en zeuren. Mijn vriendin en ik hebben zeker meer dan de helft van alle spullen zelf naar beneden gebracht en op locatie uitgeladen. Al met al was het voor ons kosteneffectiever geweest als we een dag een verhuisbus hadden gehuurd, zelf de hele verhuizing gedaan om aan het einde van de dag 500 euro in de fik te steken. Daly Verhuizingen voegt niets toe: ze waren (te) laat, lui en langzaam. Na telefonisch en emailcontact met mensen van het kantoor van Daly verhuizingen had ik even nog de hoop op een fatsoenlijke oplossing, bijvoorbeeld door een teruggave van geld van de eerste verhuizing of aanzienlijke korting op het tweede deel van de geplande verhuizing. Ondanks dat ze aangaven dat het niet de bedoeling is dat je zelf je spullen naar beneden moet tillen, hebben ze niets gedaan om het probleem op te lossen. De enige belofte die ze gedaan hebben is dat ze de tweede keer wel een goed team zouden sturen die binnen de afgesproken tijd hun werk zouden doen... Blijkbaar mag je daar bij Daly Verhuizingen niet vanuit gaan. Kortom: kies voor ander verhuisbedrijf.

This review comes after receiving an email from the CEO of the company threatening me to take down a google review due to slander and defamation. Threatening legal action for a bad review is a common intimidation tactic used by shady businesses, so if you have also been threatened by this company in this manner, please be assured you can leave your review up as there is no legal precedence to remove it. I was threatened over 2 weeks ago and have seen no repercussions. The email itself was formed in a way to seem that this is a standard thing they do (“The remarks and accusations you made in this review…” even though the review was blank) whenever they get a bad review, which makes sense now why they have only 4 and 5 star reviews. Although the move itself was carried out and no goods were damaged, the actions of one of the movers was so utterly appalling it lead me to leave this review. The employee in question I believe was called “David”. He was rude and aggressive from the very start. He did not speak English, which I, as a non Dutch speaker, cannot expect, but it did make communication very difficult, especially since Dutch was also his second language. After seeing what needed to be moved he told me it was more than the original estimate (which I disagree with) and demanded €100 “bigger job” fee as the job was supposed to take 3 people and they only had 2. No extra people were brought and the same van was used, so it is unclear what this “bigger job” fee covered. The way it was explained is that on top of the quote would be €100 extra and that would be my final bill. David repeatedly raised his voice and spoke over me, and on occasion told me to “calm down” despite him being the aggressive one. Once the move was over and it came time to pay, I was told it would be another extra €60 as the job took an hour more than originally quoted. I was confused by this as I thought the “bigger job” fee had covered any extras. How big a job is, is measured by how many hours it takes, so I found to be essentially charged twice for this was ridiculous. I tried to explain this to David, but he did not understand me and again raised his voice, spoke over me, and told me to “calm down”. I then spoke with the head office on the phone, who failed to give any tangible explanation of what the “bigger job” fee covered, and backed up that I now owed another €60. During this phone conversation David was yelling at me that it’s actually an extra €100 I owe. They had asked to be paid in cash (another shady business practice) and I had only got out enough for what I was quoted + €100, so the rest would have to be paid by transfer. By this point I was frustrated from Davids attitude all day and just wanted this to be done and him out of my house. I did use some colorful language down the phone to describe my displeasure with the situation, saying "Just send me a tikkie”, and then hanging up, before demanding David leave my house. After this David: SCREAMED profanities and expletives in broken English repeatedly for about a minute. Accused me of treating him like an animal. Howled like a wolf in my apartment. Demanded I say “Thank you” to him. Yelled “kanker” at me. Spat on the floor of my apartment building. After David left I was sent the tikkie which was paid immediately, I then gave the company a blank 1 star review. A week later I received the email that had the hollow threats in, and claimed that I “verbally abused” the member of staff on the phone, which is a falsehood as I was describing my displeasure at the situation and never made any statements directed at any individual in particular. Even if the employee did get their feeling hurt by the use of grown up language, it is no excuse for David to go on a 5 minute obscenity filled tirade around my new apartment, before leaving a biohazard on the floor. Avoid this company as it seems to be comprised of thieves and bullies from top to bottom.

Top ervaring gehad, de mannen waren zorgvuldig met onze spullen en erg vriendelijk!